Billing & Commercial Information

this section provides all the legal and commercial information related to your use of the maskit service here you can find details on our pricing, invoicing, terms of service, and privacy policies 1\ pricing & invoicing a detailed overview of our subscription plans (free, hobby, professional and business] and the features included in each is available in the section account/subscription & billing/change plan payment processing all payments are processed securely through our trusted payment partner stripe we do not store your credit card details on our servers all your past and current invoices are available directly in your account in the section account/invoices 2\ terms of service & sla your use of the maskit service is governed by our terms of service, which describe our commitments to you and your responsibilities as a user terms of service our terms of service outline the legal agreement between you and maskit, covering topics such as account responsibilities, acceptable use, and limitations of liability we encourage you to read them carefully you can find the full document here \[in process] service level agreement (sla) our infrastructure is built for high availability and scalability for all our customers we use a shared platform for all customers, meaning every plan benefits from the same robust and reliable foundation, ensuring a high level of uptime for everyone for our business and enterprise customers, we offer a formal service level agreement (sla) an sla is our contractual commitment to a specific level of service it typically includes a guarantee of service uptime (e g , 99 9%), defined support response times, and compensation in the unlikely event of a service interruption the specific terms of the sla are defined in the contractual agreement for these plans 3\ privacy policy (gdpr) we are fully committed to protecting your privacy and complying with the general data protection regulation (gdpr) and other global privacy laws our privacy principles we do not store your files as explained in our security section, we operate on a stateless model and permanently delete your original files after processing we use eu based datacenters all processing occurs within the european union we process only necessary data we only collect and process the minimal amount of personal data required to provide the service (e g , your email for login, billing information for payments, and activity logs for your account) for a complete overview of what data we collect and how we handle it, please read our full \[privacy policy document]\(in process)